Build strong customer relationships, easily

Build strong relationships with your customers and nurture relationships from prospecting through to purchase, repeat orders and future engagements. All from one simple to use CRM.

A complete view of your customers

Complete customer care

Digitalise your sales & support processes to guide your teams to deliver great service at all times.

Easily add companies and assign sales teams to manage prospects. Easily monitor progress and nurture prospects through to close.

Whether you're meeting a prospect for the first time, or visiting a customer site, you can access the CRM module anywhere, via a laptop or tablet.

Add products, values and due dates to opportunities to build out accurate sales forecasts.

Track support cases from opened to resolved, with automatic acknowledgement emails to keep your customers in the loop.

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Streamline opportunity management

Empower your teams to deliver excellent customer service

Sales teams

Sales teams can own relationships and nurture prospects through to conversion

Account Management

Monitor every interaction so account managers are always aware of the latest developments in each account

Support

Allocate support cases to own customer issues through to resolution

Management

Monitor performance by teams or individuals, and set-up KPIs to ensure continuous improvement

Available when you need it

Whether you’re visiting a customer, or working remotely, you can access the customer information you need, when you need it. 

fitfactory mobile device

Remote working efficiently

Whether your teams work in different offices, or work from home, they can access the tools they need to be most effective

Capture customer updates on-site

Take your CRM with you to customers to ensure you can update their information in real-time as you find out more

Informed customer visits

Ensure your sales & customer success teams always have the latest customer information and work order status to hand.

Intelligence at the heart of customer management

Easily create standard reports and charts to monitor key performance metrics and drive success. 

  • The deals you expect to close in the coming days, weeks and months
  • Your sales performance over-time
  • Live pipeline by sales person
  • No. of weekly support cases
  • Average time to resolve support cases
  • Weekly team & individual activities

CRM

Improve customer relationships effortlessly
£ 16
/User/Month
  • Customer Management
  • Contact Management
  • Opportunity Management
  • Pipeline Management
  • Custom Opportunity Pipeline
  • Lead Scoring
  • Product Pricing
  • Activity Management
  • Account Owners
  • Contract Management
  • Support Case Management
  • Mobile CRM
  • Team Management
  • Personalised To-Do Lists
  • Personalised Dashboard
  • Advanced Analytics
  • Drag & Drop Report Builder
  • Custom Fields
  • User Permissions
  • Secure Hosting​

Start your transformation
with Fitfactory

FAQs

Most frequent questions and answers

Fitfactory’s CRM system is accessible via the web, so  you access it on any computer or smart device with internet access. 

Our software is only available on a monthly subscription basis, with a minimum term of 12 months. This model helps you realise the benefits and achieve ROI more quickly as there’s a lower upfront cost.  

When combined with the Business Intelligence module, you can cross-examine data from CRM data with any other data source you have. Whether it’s customer data, ERP data, supplier data or anything you can think of. Ask a member of the team for more details.

The prices listed covers only the subscription and support of the software. We structure this package in this way to help reduce your overall cost. Rather than inflate our price to cover the cost of training, we allow you to purchase it separately so can purchase as much or as little as you need. 

Training is charged hourly at a rate of £95/hour. For new purchases, we recommend minimum 2 hours for every 2 users.

Your subscription fee covers support and continuous improvement of the software, including access to our help manuals, customer forum, email and phone support, and the latest updates as they’re released.

All our support team are based here in the UK and we’re always available at the end of the phone, Monday-Friday 9am-5pm. 

We believe that you can only improve what can be measured, so all of our solutions come with personalised dashboards as standard. These help you analyse information in real-time to improve you factory’s fitness. 

Absolutely! We are actively seeking new platforms and tools to integrate with. If you’re using a system at the moment, just let one of our team know when you speak to us, and we’ll explore integrating for you. 

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