Build strong customer relationships, easily
CRM Software for Manufacturing
Build strong relationships with your customers and nurture relationships from prospecting through to purchase, repeat orders and future engagements. All from one simple to use CRM.
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A complete view of your customers
- Maintain full contact details for each customer
- Full log of previous engagements with each customer
- Order history, including what they bought, when, and how many
- Understand the products they buy, how much they spend with you, and all previous conversations
Complete customer care
Digitalise your sales & support processes to guide your teams to deliver great service at all times.
Easily add companies and assign sales teams to manage prospects. Easily monitor progress and nurture prospects through to close.
Whether you’re meeting a prospect for the first time, or visiting a customer site, you can access the CRM module anywhere, via a laptop or tablet.
Add products, values and due dates to opportunities to build out accurate sales forecasts.
Track support cases from opened to resolved, with automatic acknowledgement emails to keep your customers in the loop.
Streamline opportunity management
- Define custom sales process to manage your opportunities
- Easily add new companies and assign them to sales teams to begin engaging
- Assign opportunities to team members and give accountability
- Easily log and manage customer information
- Attach documents and images for full detail and compliance
- Track opportunities due to close soon
- Gain visibility of your live opportunities to use for financial forecasting
Empower your teams to deliver excellent customer service
Sales teams
Sales teams can own relationships and nurture prospects through to conversion
Account Management
Monitor every interaction so account managers are always aware of the latest developments in each account
Support
Allocate support cases to own customer issues through to resolution
Management
Monitor performance by teams or individuals, and set-up KPIs to ensure continuous improvement
Available when you need it
Whether you’re visiting a customer, or working remotely, you can access the customer information you need, when you need it.
Remote working efficiently
Whether your teams work in different offices, or work from home, they can access the tools they need to be most effective
Capture customer updates on-site
Take your CRM with you to customers to ensure you can update their information in real-time as you find out more
Informed customer visits
Ensure your sales & customer success teams always have the latest customer information and work order status to hand.
Intelligence at the heart of customer management
Easily create standard reports and charts to monitor key performance metrics and drive success.
- The deals you expect to close in the coming days, weeks and months
- Your sales performance over-time
- Live pipeline by sales person
- No. of weekly support cases
- Average time to resolve support cases
- Weekly team & individual activities
CRM
Improve customer relationships effortlessly
£16/User/Month
- Customer Management
- Contact Management
- Opportunity Management
- Pipeline Management
- Custom Opportunity Pipeline
- Lead Scoring
- Product Pricing
- Activity Management
- Account Owners
- Contract Management
- Support Case Management
- Mobile CRM
- Team Management
- Personalised To-Do Lists
- Personalised Dashboard
- Advanced Analytics
- Drag & Drop Report Builder
- Custom Fields
- User Permissions
- Secure Hosting
Start your transformation with Fitfactory
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FAQs
Most frequent questions and answers
Remote working efficiently
Remote working efficiently
Available when you need it
Whether you’re visiting a customer, or working remotely, you can access the customer information you need, when you need it.