Digitalise your sales & support processes to guide your teams to deliver great service at all times.
Easily add companies and assign sales teams to manage prospects. Easily monitor progress and nurture prospects through to close.
Whether you're meeting a prospect for the first time, or visiting a customer site, you can access the CRM module anywhere, via a laptop or tablet.
Add products, values and due dates to opportunities to build out accurate sales forecasts.
Track support cases from opened to resolved, with automatic acknowledgement emails to keep your customers in the loop.
Sales teams can own relationships and nurture prospects through to conversion
Monitor every interaction so account managers are always aware of the latest developments in each account
Allocate support cases to own customer issues through to resolution
Monitor performance by teams or individuals, and set-up KPIs to ensure continuous improvement
Whether you’re visiting a customer, or working remotely, you can access the customer information you need, when you need it.
Whether your teams work in different offices, or work from home, they can access the tools they need to be most effective
Take your CRM with you to customers to ensure you can update their information in real-time as you find out more
Ensure your sales & customer success teams always have the latest customer information and work order status to hand.
Easily create standard reports and charts to monitor key performance metrics and drive success.
Improve customer relationships effortlessly
Most frequent questions and answers
Fitfactory’s CRM system is accessible via the web, so you access it on any computer or smart device with internet access.
Our software is only available on a monthly subscription basis, with a minimum term of 12 months. This model helps you realise the benefits and achieve ROI more quickly as there’s a lower upfront cost.
When combined with the Business Intelligence module, you can cross-examine data from CRM data with any other data source you have. Whether it’s customer data, ERP data, supplier data or anything you can think of. Ask a member of the team for more details.
The prices listed covers only the subscription and support of the software. We structure this package in this way to help reduce your overall cost. Rather than inflate our price to cover the cost of training, we allow you to purchase it separately so can purchase as much or as little as you need.
Training is charged hourly at a rate of £95/hour. For new purchases, we recommend minimum 2 hours for every 2 users.
Your subscription fee covers support and continuous improvement of the software, including access to our help manuals, customer forum, email and phone support, and the latest updates as they’re released.
All our support team are based here in the UK and we’re always available at the end of the phone, Monday-Friday 9am-5pm.
We believe that you can only improve what can be measured, so all of our solutions come with personalised dashboards as standard. These help you analyse information in real-time to improve you factory’s fitness.
CRM is seamlessly integrated with our Fitfactory MRP systems.
Additionally, if you’re using another system already, our APIs allow us to integrate with other ERP systems as well.
Just speak to a member of the team about which system you have, and we can set it up so you connect your data.